So Well Returns And Refund Policy

What do I do if I receive a damaged product, missing product or the wrong product?

At So Well, all of our customer orders are hand packed by caring and dedicated staff (some family) We do our very best to pack everything as environmentally friendly as possible, using recycled paper, recycled boxes and least amount of materials as possible but ensuing your order is packed 100% for perfect arrival. Unfortunately situations occur and products can arrive damaged, missing or wrong. In this case, please give us a call at our toll free number and we will be happy to replace and fix the corrections. Please don’t send anything back until we receive your call.

All of our products are insured and we will happily replace any item that is damaged or wrong. We do ask that you keep all original materials, and if possible send us a picture of the damaged or wrong item so we can see what happened.

What if I just don’t like the product or would like to exchange it?

We do offer a 90 Day Satisfaction Guarantee. You can return the item for an exchange or refund. Please call us first and let us know you will be returning the item. We do not give refunds on shipping or pay for return shipping unless the item is damaged, missing ore defective.

Have questions?

Call us at toll free in the USA at:

1-866-497-0274 FREE or 847-744-8151

2 thoughts on “Returns and Refunds

    1. isabella,

      HI Kathleen! we have the best! guaranteed! The shipping to Canada is via USPS, shipping 1 lamp is around $42 just for the lamp size of 9-13lbs (10″ tall) or you can do 2 lamps, the (4.5-6.5lbs, up to 7″ tall for the same shipping price. We are working with a wonderful Salt room and retail boutique in Canada that will be offering our items to Canada clients. You can call them at (306) 683-0020 and see if they can quote shipping on our fair trade lamps for you. Otherwise feel free to call us at 866-497-0274 or email info@ for any more quotes on lamps or any other So Well products you might like!

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